Customer Service Manager
ANDRITZ
full-time
Posted on:
Location Type: Office
Location: Neenah • Wisconsin • United States
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About the role
- Manages the Customer Service team to ensure accuracy and timeliness of completed work
- Manages the performances of the CS team through regular check-ins, annual reviews, and other performance related discussions
- Analyze financial data by collecting, monitoring, and creating financial models for decision support
- Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer.
- Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
- Assists customers and ASE’s in selection of roll material, or compound for the cover application.
- Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.
- Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
- Handles and process Customer complaints, returns and allowances.
- Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
- Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
- Track shipments and proof of delivery as required.
- Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
- Prepare Customs Documentation as required for shipment of pieces to Canadian Customers
Requirements
- 3-5 years of relevant customer service experience in a manufacturing environment preferred.
- Education: High School Diploma, Associates Degree beneficial but not required.
- Languages: English
- Technology proficiency is essential, advanced Microsoft skills are preferred.
- Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills.
- Ability to prioritize effectively and multi-task.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisfinancial modelinginventory managementcustoms documentationorder processingdata analysisperformance managementschedulingcustomer complaint resolutiontechnical problem solving
Soft Skills
communicationcustomer serviceorganizational skillsproblem solvingjudgmentmulti-taskingprioritizationteam managementperformance evaluationinterpersonal skills