Inside Sales Engineer
ANDRITZ
full-time
Posted on:
Location Type: Office
Location: Canton • Missouri • United States
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About the role
- Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
- Collects and enters quotations or orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Follows up on open quotations to obtain orders.
Requirements
- Service-oriented and able to resolve customer grievances.
- Proficient user of Microsoft Office (Excel, Outlook and PowerPoint).
- Highly organized and time conscious.
- Possess strong analytical aptitude.
- Proficient computer skills with the ability to learn new software.
- Customer focused.
- Strong time management and organizational skills.
- Ability to multi-task and to work in dynamic business environment; Adaptable to change.
- Self-motivated and results oriented; Ability to use judgement and make decisions independently.
- Teamwork oriented to resolve problems and achieve goals.
Benefits
- health insurance
- retirement plans
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelOutlookPowerPointanalytical aptitudecomputer skills
Soft skills
service-orientedproblem resolutionhighly organizedtime managementcustomer focusedmulti-taskingadaptabilityself-motivatedresults orientedteamwork