AndGo by Goodyear

Customer Success Manager

• Own the complete customer lifecycle post-implementation, responsible for driving adoption, ensuring long-term product utilization, and maximizing customer lifetime value (CLV).
• Build and maintain executive level relationships across large healthcare organizations, specifically targeting decision-makers, contract owners, and strategic stakeholders.
• Tailor a comprehensive long term success plan for each strategic client, clearly aligning their operational objectives, IT roadmap, and financial goals with the prescriptive use of Andgo features.
• Lead Executive Business Reviews (EBRs) that are focused on ROI demonstration, presenting deep data analysis on usage, efficiency gains, and staffing optimization enabled by Andgo.
• Proactively manage the renewal process and revenue expansion by identifying and articulating the value of new features, modules, and user expansion opportunities.
• Expertly utilize customer health metrics and data to predict churn risk, then design and implement targeted prevention procedures to secure and stabilize the book of business.
• Develop and execute initiatives to increase user adoption, ensuring customers derive continuous and increasing value from the platform.
• Serve as the primary strategic advisor and expert on the Andgo platform, the Healthcare WFM space, and relevant technologies (e.g., UKG).
• Work closely with internal Andgo teams and leadership to champion the customer's voice, translating their strategic needs, user trends, and feedback into actionable product and service improvement opportunities.
• Ensure strict adherence to customer contracts and Service Level Agreements, providing transparent communication and coordinating internal resources to meet commitments.
• Encourage and facilitate customer advocacy by securing case studies, testimonials, references, and contributing to a valuable customer community.

Senior Customer Success Manager, Strategic Accounts

Sales Operations Manager

• Be the operational backbone of our commercial efforts, translating data into strategy and ensuring seamless execution across the Go-to-Market function.
• Work closely with the CCO, HOS, and HOM to drive sales execution, performance metrics, forecasting, pipeline updates, and BDR performance using Hubspot.
• Track marketing performance metrics and lead generation progress through advanced use of Hubspot reports and dashboards.
• Build tools and dashboards inside Hubspot that unlock actionable insights and findings for the CCO and HOS.
• Lead ongoing analysis of business performance to support daily operations.
• Provide critical support to the Sales team, including advancing sales deck content, responding to RFP requests, and helping to build robust business cases that articulate clear ROI to prospects.
• Assist the CCO and HOS in driving all steps of Andgo's GTM strategy, including market segmentation, headcount planning, territory implementation, and quota setting.
• Advocate for and help implement process improvements, finding new ways to automate existing tasks using AI tools and troubleshoot operational issues.
• Foster strong cross-functional relationships with Sales, Marketing, and Customer Success to ensure alignment and seamless execution of Go to Market (GTM) initiatives.
• Clearly communicate complex data, insights, and recommendations to executive leadership and relevant stakeholders through compelling presentations and reports.

Senior Customer Success Manager, Strategic Accounts

Sales Operations Lead