Andesa

Business Analyst

• Support client relationship owners in delivering high‑quality service
• Participate in client meetings and assist with follow‑up actions
• Monitor SLAs and escalate issues appropriately
• Assist in identifying potential upsell/cross‑sell opportunities
• Gather and document business requirements, workflows, and use cases
• Assist in developing functional specifications and data mapping
• Demonstrate system functionality to internal teams
• Support release planning and coordination
• Execute test plans for monthly releases and client enhancements
• Validate system changes and document defects
• Perform initial root cause analysis and collaborate with development teams
• Support QA/BA team members through shared testing responsibilities
• Serve as a subject matter expert in Nonqualified Deferred Compensation Plans
• Participate in internal and external project workstreams
• Assist in project planning, documentation, and risk tracking
• Collaborate with cross‑functional teams (QA, Development, Operations, Finance)
• Support and act as Project Owner client initiatives, providing coordination, stakeholder engagement, and issue resolution, if needed
• Present monthly/quarterly updates on account performance, client health, and growth initiatives

Plan Administration Solutions Analyst