AND Digital

Contract AWS Connect Engineer

AND Digital

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

AWSDynamoDBJavaScriptNode.jsTerraformTypeScript

About the role

  • Design, develop, and implement solutions in AWS Connect and related AWS services.
  • Migrate telephony workflows, data, and integrations from Virtutel to AWS Connect.
  • Collaborate with team members to ensure successful delivery and integration with existing estates (e.g., British Gas).
  • Develop and execute testing plans, and provide technical documentation and support.

Requirements

  • Hands-on experience with AWS Connect, including contact flow configuration, queue management, and IVR design.
  • Strong proficiency in AWS services such as Lambda, S3, DynamoDB, SQS, and EventBridge.
  • Experience integrating AWS Connect with external systems and APIs.
  • Experience with enterprise telephony, contact center solutions, or similar migration projects.
  • Proficient in Node.js and TypeScript for AWS Lambda development.
  • Experience with infrastructure-as-code using Terraform.
  • Excellent problem-solving and communication skills.
  • Ability to work effectively in a collaborative, agile team environment.
  • Knowledge of Virtutal telephony systems and migration processes (an advantage but not essential).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWS Connectcontact flow configurationqueue managementIVR designAWS LambdaAWS S3AWS DynamoDBAWS SQSAWS EventBridgeNode.js
Soft Skills
problem-solvingcommunicationcollaborationagile team environment