Ancora Education

Account Manager

Ancora Education

full-time

Posted on:

Location Type: Office

Location: Elgin • Texas • United States

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Salary

💰 $50,000 - $55,000 per year

Job Level

Junior

About the role

  • Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
  • Share industry related information with prospective students
  • Weekly follow-ups with new students ensuring their positive transition to being an active student
  • Contribute to team initiatives and outcomes
  • Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
  • Ensure all paperwork is completed accurately and in a timely manner
  • Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
  • Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
  • Other duties as assigned

Requirements

  • High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
  • 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
  • Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
  • Strong presentation skills
  • Ability to deliver consistent levels of energy and enthusiasm
  • Thrives in an observation/coaching style environment
  • Proactive problem solving skills
  • Ability to handle frequent interruptions and work independently
  • Competent in priority setting
  • Ability to foster creativity
  • Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadmissions experienceproblem solvingpresentation skillspriority setting
Soft Skills
written communicationoral communicationinterpersonal communicationcollaborationenergy and enthusiasmindependencecreativity
Certifications
high school diplomaGED