Anchorage Digital

IT Support

Anchorage Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Drive resolution of support tickets across enterprise systems including Google Workspace, Slack, and internal tools
  • Build user-friendly and AI-friendly documentation and knowledge base articles
  • Lead troubleshooting efforts for escalated technical issues
  • Manage light automation projects and system configuration tasks
  • Collaborate with Engineers on automation initiatives and provide frontline insights on user pain points
  • Listen to user issues with empathy and patience

Requirements

  • 2+ years of experience in IT support, helpdesk, or technical operations with demonstrated ability to troubleshoot and resolve user issues independently
  • Strong customer service orientation with excellent written and verbal communication skills for both technical and non-technical audiences
  • Hands-on experience with enterprise tools such as Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms
  • Initiative to identify and implement process improvements, whether through documentation, lightweight automation, or workflow optimization
  • Bias for action with ability to work independently, prioritize competing requests, and maintain composure during high-volume periods
Benefits
  • Equal Opportunity Employer
  • Welcoming and inclusive workplace
  • Support for diverse backgrounds
  • Company values celebration of differences
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingautomationsystem configurationprocess improvementsworkflow optimization
Soft Skills
customer service orientationwritten communicationverbal communicationempathypatienceinitiativeindependenceprioritizationcomposure