Anavah Talent

Client Account Manager

Anavah Talent

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $13 per hour

About the role

  • Lead client kick-off calls to align expectations, define roles, and clarify hiring needs.
  • Own the client experience immediately after engagement and deposit.
  • Communicate the recruitment process step-by-step, including timelines, communication cadence, and deliverables.
  • Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly.
  • Serve as the main point of contact between clients and internal teams.
  • Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected timely.
  • Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone.
  • Coordinate offer extensions, pre-boarding paperwork, and candidate logistics.
  • Conduct 30/60/90-day check-ins post-placement to ensure alignment and satisfaction.
  • Monitor and escalate client issues before they become critical.
  • Identify growth opportunities within accounts, including additional headcount or new roles.
  • Oversee smooth onboarding with clients and internal operations (Miya).
  • Align daily with Recruitment and Operations teams on client priorities and feedback.
  • Maintain accurate records in Monday.com, Workable, and internal CRM/ATS.
  • Contribute to refining client-facing SOPs and playbooks.

Requirements

  • 3+ years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success.
  • Proven ability to manage multiple clients and processes simultaneously.
  • Experience working with U.S. start ups
  • Exceptional written and verbal English communication skills (native/bilingual level).
  • Comfortable using CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom).
  • Ability to work full U.S. Central or Pacific time zones reliably.
  • Ability to work reliably and independently in a remote setting with minimal supervision.
  • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)
  • Preferred Requirements
  • Experience managing recruitment pipelines in a remote staffing or BPO environment.
  • Familiarity with U.S. startup culture, particularly Series B/C companies.
  • Bonus: Experience with ATS or CRM integrations, scaling client delivery processes.
Benefits
  • Work From Home
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client Account ManagementRecruitment Account ManagementB2B Customer SuccessRecruitment pipelines managementATS integrationsCRM integrations
Soft Skills
CommunicationClient relationship managementProblem-solvingTime managementIndependence
Certifications
Bachelor Degree