Anavah Talent

Customer Success Executive

Anavah Talent

full-time

Posted on:

Location Type: Remote

Location: Chile

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Salary

💰 $6 per hour

About the role

  • Handle 50–100+ customer inquiries daily across Intercom (chat/email) and Instagram DMs with accuracy, empathy, and speed.
  • Proactively identify trends in customer issues and suggest improvements to FAQs, automations, and workflows.
  • Build and manage Intercom workflows and automations to enhance efficiency.
  • Maintain the highest standards of data security and confidentiality.
  • Help document processes and build the foundation for a scaling support team.

Requirements

  • 2+ years of experience in customer support, preferably in a digital/tech environment.
  • Proven ability to handle high-volume queues (e.g., live chat, email tickets)
  • Excellent, clear, and professional written English.
  • A systematic and process-oriented mindset. You love building personal systems to manage your work.
  • High degree of personal accountability and the ability to work independently with minimal supervision.
  • Strong problem-solving skills and a desire to find the root cause of issues.
  • A stable internet connection and a dedicated, quiet workspace.
  • **Bonus Points for:**
  • Exposure to financial services or fintech.
  • Experience with Intercom or similar tools.
  • Experience working in a startup or high-growth company.
Benefits
  • Work From Home
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporthigh-volume queuesdata securityprocess documentationworkflow managementautomation
Soft Skills
empathyproblem-solvingaccountabilityindependencesystematic mindsetcommunication