Technical Customer Support – EMEA
respond.io
Cluster Assistant IT Manager
Anantara Vacation Club
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber Security
About the role
- Assist in planning, implementing, and maintaining IT infrastructure, including networks, servers, and software systems.
- Support critical hotel systems (e.g., Property Management, Point of Sale, key card access, IP telephony, CCTV, and guest Wi-Fi).
- Enforce cybersecurity protocols, ensure data backups, and maintain disaster recovery plans.
- Provide IT support across departments, troubleshoot issues, and train staff on IT systems and policies.
- Liaise with external IT vendors and corporate IT teams for support and system upgrades.
- Assist with IT budgeting, procurement, and asset inventory management.
- Ensure compliance with data protection laws and industry regulations.
- Participate in 24/7 support rotation for critical system issues and emergencies.
Requirements
- Bachelor's degree in IT, Computer Science, or related field; 3+ years of IT management experience, preferably in hospitality.
- Strong knowledge of hospitality software systems, networks, servers, Windows environments, and cloud services.
- Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
- Excellent leadership, communication, and project management skills, with ability to manage vendors and budgets.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT infrastructurenetworksserverssoftware systemscybersecuritydata backupsdisaster recovery planninghospitality software systemsWindows environmentscloud services
Soft skills
leadershipcommunicationproject management
Certifications
Bachelor's degree in ITBachelor's degree in Computer Science