Anantara Vacation Club

Administrative Assistant

• Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards
• Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled
• Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service
• Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests
• Ensure all daily front office tasks, reports, and procedures are completed accurately and on time
• Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction
• Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures
• Prepare and manage team rosters efficiently to align with operational needs and budget requirements
• Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members

Front Office Manager

People Operations

• Assist the Manager of People & Culture in driving team member engagement
• Involved in managing the People & Culture function
• Ensure the success of the hotel through effective business planning, talent management, and performance monitoring
• Responsible for ensuring the wellbeing of our team members throughout their journey

Front Office Manager

Assistant Manager, People & Culture