Anantara Vacation Club

People Operations

• Ensure adherence to HR operational policies and processes, continuously seeking improvement.
• Support recruitment, onboarding, performance management, staff discipline, and HR administration.
• Manage all administrative tasks related to staff accommodation, including updates to room inventories and accommodation plans.
• Coordinate work permits, visas, and employee documentation.
• Address associate concerns regarding accommodation, privacy, and well-being.

People & Culture Officer – Housing

Operations

• Support our OE team in reviewing and updating SOPs
• Adding and managing content of OE SharePoint
• Support tracking, monitoring, and the documentation for new hotel openings and rebrands
• Drive deployment and ongoing engagement with MIP
• Support internal communication for our company newsletter
• Assist to roll out the post-check-in survey and monitor feedback and results
• Identify trends in sentiment analysis and interviewing team members

Internship – Operational Excellence

Ecommerce

• You will be driving profitable growth of the online transient market segment of the business and creating consumer demand and loyalty through proprietary and third party e-channels.
• Further you will support business growth & direction over the next 5 years.
• Start from leading, planning, executing the development of MH e-Commerce capabilities, including web performance, SEO, PPC and other online strategies and tactics.
• As Manager of E-Commerce you will be in charge of developing and structuring an appropriate in house e-Commerce team based upon business needs, financial cost and return.
• Last but not least you will provide consultation and direction to managed properties in both domestic and international markets on both strategic and tactical e-Commerce activities.

Cluster E-Commerce Manager

Director

• Develop and implement a robust development strategy for Vietnam, aligned with the organization’s global and regional growth objectives.
• Support the Feasibility team with market research and data collection to assess opportunities for new hotel developments and conversions.
• Source, evaluate, and negotiate potential hotel projects, including franchise agreements and management contracts.
• Cultivate and strengthen relationships with property owners, developers, investors, and government authorities.
• Oversee the due diligence process, including financial modeling, market analysis, and legal review, to ensure projects meet the organization’s standards.
• Ensure all new developments align with the organization’s brand standards and strategic goals.
• Provide leadership and guidance to support staff and external consultants involved in development projects.
• Prepare and present detailed reports on market trends, project progress, and pipeline performance to senior management.

Director of Development

Business Analyst

• Support Revenue Manager with hotel pricing strategy
• Prepare weekly pick up and tracking reports
• Assist in hotel sales and marketing plan

Cluster Revenue Management Analyst

Sales

• Support the Corporate, Government, and Wholesale market segments for the cluster.
• Manage own accounts secondary to the Cluster Director of Sales key accounts.
• Conduct a minimum of 40–50 sales calls per month, client entertainments, and site inspections.
• Record all activities in SFA or CRM.
• Support Sales Strategic Planning (SSP) of proactive sales team members.
• Help establish new client contacts and develop revenue potential from accounts.
• Support sales team management: Assist in setting objectives for sales team members and monitor performance.
• Ensure all new team members are oriented in MH brand strategy and positioning.
• Support coaching and training to develop team selling skills.
• Maintain accurate reporting of business results and action plans.
• Ensure all team members are knowledgeable about products, promotions, and competitor offerings.
• Assist in operational budget adherence and cost control.
• Participate in client familiarization trips, site inspections, and sales trips as required.
• Support creation of packages and promotions for low occupancy periods.
• Collaborate with operations to ensure accurate delivery of guest experiences.
• Assist in upselling and cross-selling opportunities.
• Ensure efficient administration and documentation.

Cluster Assistant Director of Sales

Manager

• Lead the operations of a specific outlet.
• Ensure profitable operations and achieve outlet business goals.
• Accurately forecast business demands.
• Develop & execute the marketing plan with management.
• Ensure the manning schedule is up to date.
• Oversee regular preventative maintenance.
• Maintain outlet safety and sanitation standards.
• Motivate team members to excel through a 'hands on' approach.
• Manage team member performance and identify training needs.
• Develop and deliver required training for supervisors and team members.

Outlet Manager

IT Support

• Assist in planning, implementing, and maintaining IT infrastructure, including networks, servers, and software systems.
• Support critical hotel systems (e.g., Property Management, Point of Sale, key card access, IP telephony, CCTV, and guest Wi-Fi).
• Enforce cybersecurity protocols, ensure data backups, and maintain disaster recovery plans.
• Provide IT support across departments, troubleshoot issues, and train staff on IT systems and policies.
• Liaise with external IT vendors and corporate IT teams for support and system upgrades.
• Assist with IT budgeting, procurement, and asset inventory management.
• Ensure compliance with data protection laws and industry regulations.
• Participate in 24/7 support rotation for critical system issues and emergencies.

Cluster Assistant IT Manager

• Lead the operations of a specific outlet.
• Ensure profitable operations and achieve outlet business goals.
• Accurately forecast business demands.
• Work with management to develop & execute the marketing plan.
• Ensure the manning schedule is up to date.
• Oversee regular preventative maintenance.
• Maintain outlet safety and sanitation standards.
• Lead by example through a 'hands on' approach to motivate team members.
• Manage team member performance and identify training needs.
• Develop and deliver required training for supervisors and team members to maximise guest satisfaction and support career development.