Anantara Vacation Club

Front Office Manager

Anantara Vacation Club

full-time

Posted on:

Location Type: Remote

Location: Bilaj Al Jazayer • Bahrain

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About the role

  • Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards
  • Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled
  • Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service
  • Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests
  • Ensure all daily front office tasks, reports, and procedures are completed accurately and on time
  • Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction
  • Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures
  • Prepare and manage team rosters efficiently to align with operational needs and budget requirements
  • Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members

Requirements

  • Minimum 2+ years of experience at a manager level within a hotel environment
  • Exceptional people management skills, with the ability to lead and motivate a diverse team
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • Understanding of Trust accounting
  • A passion for delivering exceptional, proactive customer service
  • Availability to work a variety of shifts, including weekends and public holidays if required
Benefits
  • Highly competitive salary
  • 50% discounts on accommodation across all Minor Hotel brands
  • 20% team member’s friend and family discount on accommodation across all Minor Hotel brands
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
guest account managementfront office reportingcash handling proceduresTrust accounting
Soft Skills
people managementleadershipmotivationcommunicationcustomer serviceproblem resolutionteam coachingprofessionalismpositive attitude