Technical Customer Support Associate – EMEA
respond.io
Technical Customer Support – EMEA
respond.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver high-quality support to customers of our SaaS product
- Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
- Provide customer support via multiple channels including chat, and video calls
Requirements
- 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
- Experience in at least one of the following: API integrations, WhatsApp API, or Agentic AI
- Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
- Able to work in a fixed shift
- Team-oriented mindset with a 'thirst for more' attitude — always eager to learn, improve, and take on new challenges
Benefits
- Competitive compensation package
- Medical allowance to support health and wellness needs
- Flexible working environment that fit your lifestyle
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationsWhatsApp APIAgentic AI
Soft skills
excellent communication skillsability to explain complex ideasempathyteam-oriented mindseteager to learnproblem-solving