Amynta Group

Bilingual Automobile Claims Adjuster

Amynta Group

contract

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
  • Take repair facility calls regarding claim submissions, questions or concerns.
  • Determine specific failure, procedures used to determine failure and discuss part and labour pricing.
  • Determine whether an independent inspection is required.
  • Determine preferred method of repair based on pricing and remaining warranty.
  • Verify parts prices for labour times through nationally published labour time guides
  • Authorize repairs, towing, and requested qualifying rental cars after all required procedures have been completed.
  • Assist dealers in handling unsettled claims by consulting with service personnel or customers.
  • Provide timely and effective communication of decisions to claimants and / or team.
  • Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines.
  • Treat each customer encounter with best-in-class customer service.

Requirements

  • Minimum of 5 years of automotive mechanical repair experience is preferred.
  • Fully bilingual in both French and English (written and spoken).
  • Excellent written and verbal communication and negotiation skills.
  • Automotive Service Technician/Motor Vehicle Mechanics license preferred but not mandatory.
  • Intermediate computer skills including: MS Word, Excel and Outlook.
  • Familiarity with nationally published labour time electronic guides such as Alldata and Mitchell Pro Demand.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions.
  • Ability to read, analyze, and interpret general business correspondence and technical procedures.
  • Ability to work independently and in a team environment.
  • Ability to travel to the office from time to time.
Benefits
  • A fun, fast paced culture
  • Opportunities to grow and develop your career
  • On-going industry training programs and professional development opportunities
  • A workplace that supports workplace diversity, equity, and inclusion
  • A strong promoter of women in the automotive industry
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automotive mechanical repairproblem definitiondata collectiontechnical instruction interpretationbusiness correspondence analysis
Soft Skills
bilingual communicationwritten communicationverbal communicationnegotiation skillsindependent workteam collaborationcustomer service
Certifications
Automotive Service Technician licenseMotor Vehicle Mechanics license