Amur

Senior Account Manager

Amur

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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Job Level

Senior

About the role

  • Achieves goals and objectives set for customer retention, close rates, and new business volume
  • Achieves goals and objectives set for gross margins and the profitability of new business
  • Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
  • Generates accurate expense reports and lists of new and/or potential contacts in their territory
  • Delivers accurate monthly and quarterly projections for anticipated new business volume
  • Responds promptly to all quote opportunities and requests from customers and prospects
  • Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position
  • Effectively addresses customer questions and concerns, documents the conversations, and takes appropriate action to overcome objections
  • Provides support for projects and uses analysis to discover the cause and effect of specific problems
  • Contributes to Company promotional and marketing activities to generate leads for our sales process
  • Assists with customer presentations and participates with customer calls or on-site customer visits.

Requirements

  • Bachelor's degree in business, marketing, or in a relevant field or an equivalent amount of training
  • Relevant experience in a sales or customer service role, preferably in a related industry
  • Strong business development skills
  • Proven ability to profitably and accurately develop quotes/proposals for new opportunities
  • Above average written and oral communication skills to interact with customers, prospects, and our internal team
  • Proven project and customer relationship management skills
  • Proven marketing skills and a demonstrated ability to generate sales leads.
Benefits
  • This position may have access to confidential information.
  • Background check is required for this position.
  • Full-time position with a Monday to Friday schedule from 8:00 a.m. to 5:30 p.m.
  • Flexibility to occasionally stay late to meet business needs.
  • Professional office setting with standard office equipment.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer retentionclose ratesnew business volumegross marginsprofitabilityCRM systemexpense reportssales proposalsproject managementlead generation
Soft Skills
communication skillsbusiness developmentcustomer relationship managementproblem analysiscustomer servicepresentation skillsfollow-upobjection handlingteam collaborationinterpersonal skills
Certifications
Bachelor's degree in businessBachelor's degree in marketing