AMPLO

Salesforce Support Engineer

AMPLO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Provide best-in-class front-line support to amplo customers, uncovering the root of customer pain points and ensuring timely and effective resolution of issues.
  • Serve as a subject matter expert for amplo and Salesforce functionality and best practices, offering holistic solutions aligned with business needs.
  • Investigate and reproduce technical issues, acting as the liaison between customers and engineering teams when necessary.
  • Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation.
  • Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals.
  • Support release management by testing new features, updates, and integrations prior to deployment.

Requirements

  • Salesforce Admin Certification required
  • 3-5 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.
  • Experience in an early-stage scaling SaaS startup environment.
  • Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting.
  • Proven experience supporting customer communication, ideally in a client-facing or technical support capacity.
  • Excellent verbal and written communication skills with a customer-centric mindset. Strong problem-solving and troubleshooting abilities with keen attention to detail.
Benefits
  • Remote-first environment and ability to work anywhere in the United States within 3 hours of EST
  • Meaningful work-life balance with an UPTO policy and 13 paid company holidays
  • A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits + annual wellness stipend
  • 401(k) with employer match + safe harbor vesting
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcecustomer supporttroubleshootingproblem-solvingreportingautomationsecurityrelease managementB2B SaaSknowledge base documentation
Soft Skills
communicationcustomer-centric mindsetattention to detailcollaborationcross-functional teamwork
Certifications
Salesforce Admin Certification