AMPLO

Customer Success Manager

• You’ll ensure customers are continuously supported, engaged, and set up for long-term growth.
• You will build deep partnerships, guide product adoption, surface expansion opportunities, and proactively address risks to drive renewals and customer health.
• You’ll serve as the connective tissue between each department.
• You’ll monitor and refine KPIs across onboarding, adoption, and retention.
• You’ll own success planning and feedback loops, using insights to inform strategic initiatives and improve service delivery.
• You’ll support the development of enablement materials, templates, and automation to scale the team’s impact.

Senior Customer Success Manager

Financial Planning and Analysis

• Drive company-level priorities, bring structure and accountability across teams, and own the financial engine that supports our next stage of growth.
• Own all financial planning, including leading multi-year budgeting and forecasting processes. Drive resource allocation decisions to ensure financial readiness for future growth.
• Own the entire finance function and ensure compliance. Manage external accountants/bookkeepers and optimize all core financial systems and controls in close partnership with the CEO.
• Define, track, and interpret key financial and operational metrics. Translate this business intelligence into actionable insights that determine the overall health and scalability of the business.
• Serve as the CEO’s operational partner on top company priorities, ensuring initiatives move from concept to execution with clarity, rigor, and momentum.
• Immediately drive GTM and cross-functional alignment initiatives, designing and implementing standards to ensure frictionless execution across the entire company.
• Champion AI initiatives with enthusiasm for leveraging technology to drive efficiency and optimization across the organization.
• Drive senior leadership accountability for the execution of company-wide strategic initiatives and complex, cross-functional projects.

Senior Customer Success Manager

Head of Strategic Finance – Operations