Amplitude

Senior Engagement Manager

Amplitude

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Illinois • United States

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Salary

💰 $168,000 - $252,000 per year

Job Level

Senior

About the role

  • Deploy Foundational Use Cases: Lead the discovery and implementation of initial critical use cases (e.g., retention analysis, conversion funnels, user journey mapping) to deliver quick time-to-value and ensure a solid foundation from day one.
  • Drive AI Adoption: Integrate Amplitude’s AI capabilities into customers’ daily workflows to drive impactful decisions and lower the barrier to entry for all users.
  • Deliver Measurable Outcomes: Move beyond "going live" by defining and tracking clear metrics Ensure that every engagement results in quantifiable value and a clear return on investment.
  • Strategic Program Management: Plan, organize, and manage all phases of the customer lifecycle. Develop complex project schedules, mitigate risks, and drive on-time execution while managing cross-functional stakeholders at the executive level.
  • Build for Long-Term Success: Design and oversee the initial Amplitude Program that focuses on governance, scaling, and cultural adoption.

Requirements

  • 5+ years of experience in client-facing implementation, management consulting, or strategic customer success, with a proven track record of managing enterprise accounts.
  • 2+ years of experience specifically leading large-scale enterprise software deployments where change management and foundational data governance were core priorities.
  • Use Case Expertise: A proven ability to translate complex business problems into actionable tracking plans and analytical frameworks (Retention, Engagement, Monetization).
  • AI & Analytics Fluency: Solid understanding of how AI/ML models provide business value and experience working with BI, product analytics, or experimentation tools.
  • "Democratization" Mindset: You are passionate about making complex data simple and have experience training or enabling non-technical teams to become data-sufficient.
  • Exceptional Communication: Ability to influence everyone from a data engineer to a C-level executive.
  • Operational Excellence: Expert-level project management skills and the ability to thrive in an independent, adaptable, and fast-paced environment.
Benefits
  • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
  • Flexible time off, ​p​aid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
  • Employee Stock Purchase Program​ (ESPP)​
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata governancechange managementanalytics frameworksAI integrationBI toolsproduct analyticsuser journey mappingretention analysisconversion funnels
Soft Skills
exceptional communicationinfluencing skillsadaptabilityoperational excellencetraining non-technical teamsstrategic planningstakeholder managementproblem-solvingorganizational skillsleadership