Amplitude

Senior Customer Success Architect, EMEA

Amplitude

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

AndroidiOSJavaJavaScriptPythonSQL

About the role

  • Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
  • Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
  • Serve as a trusted technical advisor for our customers.
  • Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
  • Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

Requirements

  • At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
  • Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
  • Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
  • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
  • Languages: English fluency is a must have, Russian speaking would be an advantage!
Benefits
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Hard Skills & Tools
SQLJavaScriptJavaPythonAndroidiOSRESTful APIs
Soft Skills
customer service orientationproblem-solvingpresentation skillsinterpersonal skillscommunication skills