Associate Director, Program Management, Customer Experience
Amplify
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $110,000 per year
Job Level
Tech Stack
About the role
- Overseeing project management activities across the Customer Experience organization
- Leading a team of high-performing project managers supporting Professional Development initiatives
- Directly managing high-priority, high-visibility projects
- Ensuring strong project execution and clear communication
- Monitoring project health and proactively identifying risks
- Partnering cross-functionally to define scope, goals, and success metrics
Requirements
- BA/BS degree
- 5+ years of people management experience in a fast-paced environment
- 5+ years of program or project management experience
- Strong communication and stakeholder management skills across all levels
- Proven ability to manage multiple priorities and complex projects simultaneously
- Experience with project management tools (e.g., Smartsheet)
- Experience in content development or digital production
- PMP, Lean Six Sigma, Agile CSM, or similar certification
Benefits
- 401(k) plan
- stock options
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementcontent developmentdigital production
Soft Skills
communicationstakeholder managementpeople managementrisk identificationproject execution
Certifications
PMPLean Six SigmaAgile CSM