Amplify

Strategic Services Support Analyst

Amplify

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $50,000 - $55,000 per year

Job Level

Junior

About the role

  • Deliver high-touch, white-glove support to Amplify Strategic Accounts customers.
  • Provide technical support to specific Amplify customers via incoming calls, emails, and chat sessions across multiple platforms and systems.
  • Partner closely with the Strategic Technical Onboarding team.
  • Create and track support tickets for each issue with high-level detail, log all contacts, properly categorize issues, and follow up appropriately.
  • Manage a high volume of support tickets while maintaining quality and responsiveness.
  • Research solutions to customer questions and problems using the Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues.
  • Collaborate with teammates and other departments when working towards issue resolution.
  • Demonstrate expertise with Amplify’s suite of products and systems.
  • Provide actionable insights to improve the strategic customer support experience.
  • Develop and manage key relationships with strategic customers.

Requirements

  • High school diploma or equivalent
  • 1+ years of experience using Google Workspace tools
  • 1+ years of experience working in the Customer Service field
  • 1+ years of experience in Educational Technology
Benefits
  • 401(k) plan
  • Competitive health insurance and mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportissue resolutionsupport ticket managementproblem solvingresearch skillsknowledge base utilizationcustomer relationship managementactionable insightseducational technology
Soft Skills
communicationcollaborationresponsivenessattention to detailrelationship managementcustomer focustime managementadaptabilityteamworkhigh-touch support
Certifications
high school diplomacustomer service certification