Amplify

Technical Onboarding Manager

Amplify

contract

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead live onboarding calls with new Amplify customers via Zoom
  • Own the end-to-end onboarding process from initial setup to go-live
  • Implement and customize Amplify using HTML and CSS when needed
  • Work directly in customer Shopify merchants to ensure correct installation and configuration
  • Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
  • Clearly explain technical concepts to non-technical customers
  • Coordinate with Product and Engineering to resolve bugs or complex issues
  • Document onboarding steps, customer configurations, and edge cases
  • Identify recurring onboarding challenges and suggest process or tooling improvements
  • Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements

  • Excellent written and spoken English with confidence leading customer-facing Zoom calls
  • 2+ years of hands-on experience with HTML and CSS
  • JavaScript experience is a strong plus
  • Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
  • Strong attention to detail and comfort working in live customer environments
  • Customer-first mindset with patience and empathy
  • Strong problem-solving skills and ability to work independently
  • Ability to manage live meetings and asynchronous technical work
  • Reliable internet connection and a quiet remote work environment
  • Availability aligned with US business hours
  • Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus
Benefits
  • Competitive compensation as a contractor
  • Fully remote work with a collaborative and supportive team
  • Ownership over customer onboarding and go-live success
  • Hands-on experience with Shopify and a fast-growing SaaS product
  • Clear processes, training, and room to grow into senior onboarding or solutions roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptShopifyLiquide-commercetechnical onboardingimplementationtroubleshootingconfiguration
Soft Skills
communicationproblem-solvingattention to detailcustomer-first mindsetpatienceempathyindependenceconfidenceorganizationsupport