Amplify

Associate Director, Training & Development, CX

Amplify

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $97,000 - $125,000 per year

Job Level

Senior

About the role

  • Manage Execution & Implementation Project Execution & Progress Monitoring: Lead multiple projects from inception to completion, ensuring alignment with strategic goals and successful execution. Monitor project milestones and deliverables, making necessary adjustments to ensure timely completion.
  • Deliverable Management & Reporting: Ensure all project deliverables are met on time and within budget, maintaining high standards of quality. Report on project status, progress, and outcomes to team leadership, maintaining appropriate documentation for transparency and accountability.
  • Issue Resolution: Proactively address and resolve any issues or obstacles that arise during project execution to keep projects on track.
  • Data Gathering and Analysis: Collect and analyze data to support strategic decision-making and inform future initiatives.
  • Drive Innovation: Foster a culture of innovation and continuous improvement within the team, encouraging new ideas and approaches.
  • Sub-Team Leadership & People Management Sub-Team Vision and Goal Setting: Establish and communicate clear vision and goals for the sub-team, ensuring alignment with the broader team and organizational objectives.
  • Performance Management & Development: Track sub-team performance, provide regular feedback, and manage team members' professional development and growth while meeting HR requirements and company goals.
  • Sub-Team Leadership: Conduct regular meetings to ensure effective communication, alignment on goals, and progress tracking. Foster a collaborative and inclusive culture that values diverse perspectives, encourages teamwork, and supports team members in delivering high-quality work that meets established standards.
  • Recognition & Motivation: Recognize and celebrate sub-team achievements to boost morale and maintain high performance standards.
  • Cross-Team Collaboration Partnership & Alignment: Partner with different teams to develop and deliver training programs while maintaining clear communication and information sharing to ensure alignment on objectives and effective project execution.
  • Feedback Integration & Support: Gather input from various teams to refine hiring & training resources and assist in managing collective projects by contributing expertise and solving problems collaboratively.
  • Communication Management: Use collaboration tools to maintain consistent communication, track progress, and document updates across teams.
  • New Contractor Hiring Strategic Workforce Planning: Partner with senior leadership across departments to assess and anticipate growth needs, ensuring proactive talent acquisition that aligns with business objectives.
  • Hiring Process Development: Design, execute, and evolve scalable hiring processes that attract high-quality talent (contractors) while strengthening our high-performance culture.
  • Training & Consistency: Provide comprehensive training to regional & partner teams on hiring processes, key practices, and resources to ensure consistent execution across the department.
  • Performance Analysis & Optimization: Regularly analyze hiring effectiveness and candidate satisfaction, sharing insights with key stakeholders to drive continuous improvement and meet department-wide KPIs.
  • Process Innovation & Adaptability: Stay current with best hiring practices and quickly adapt processes as business realities change, maintaining competitive advantage in talent acquisition.
  • Fair Selection Oversight: Ensure unbiased candidate selection through systematic review of evaluative feedback, monitoring of interview practices, and application of strategic insights to improve outcomes.
  • Professional Learning Specialist Onboarding Onboarding Experience Design: Develop and oversee best-in-class onboarding experiences that engage participants, incorporate effective adult learning principles, and equip contractors with deep program knowledge and training expertise.
  • Content Project Management: Lead cross-functional project management of onboarding content, ensuring design and execution align with instructional design principles, engaging multimedia elements, and interactive components to effectively prepare new hires for their roles.
  • Onsite Training Leadership: Lead strategic planning and execution of the annual in-person training events for the PLS contingent workforce, coordinating logistics, content delivery, and stakeholder engagement to maximize learning outcomes.
  • Systems Access & Readiness: Oversee systems access provisioning for new PLSs and develop their readiness in systems use, ensuring seamless integration into operational workflows and technology platforms.
  • Training & Consistency: Provide comprehensive training to regional teams on onboarding processes, key practices, and resources to ensure consistent execution across the department.
  • Performance Analysis & Trend Identification: Regularly analyze onboarding effectiveness and share insights with key stakeholders, identifying departmental trends and orchestrating solutions that leverage people, talent, and process improvements.
  • Innovation & Adaptability: Stay current with onboarding best practices and quickly adapt programs as business realities change, maintaining competitive advantage in contractor preparation.
  • Flexible Engagement & Team Commitments Support Company and CX Team Responsibilities: Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals. Engage in Team Commitments: Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large. Adapt to Company Needs: Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities.

Requirements

  • Bachelor’s degree or equivalent related work experience
  • 5+ years of K-8 classroom teaching experience and/or relevant professional experience
  • Proven record of achieving ambitious results in previous role
  • Experience (at scale) designing and delivering training sessions
  • Experience developing and managing projects, including creating detailed plans, forecasting and meeting deadlines, and data analysis.
  • Demonstrates exceptional professionalism, poise, and judgment at all times
  • Tech and data savvy - exceptional with Google, Apple, and Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease
  • Able to travel for onsite and in-person meetings (approximately 20%)
Benefits
  • 401(k) plan
  • Stock options
  • Competitive health insurance
  • Mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysistraining designperformance managementhiring process developmentonboarding experience designcontent project managementperformance analysisissue resolutionstrategic workforce planning
Soft Skills
leadershipcommunicationcollaborationproblem-solvinginnovationadaptabilityprofessionalismteamworkmotivationfeedback integration