ampfy

Customer Success Manager

• Extract and integrate data from different sources (internal and external) to build reliable, well-organized datasets.
• Ensure consistency, data quality, and governance of stored data.
• Report and dashboard development:
• Create reports and visual dashboards in BI tools (Power BI, Tableau, Looker) that translate metrics and key performance indicators (KPIs).
• Identify trends, patterns, and actionable insights for business areas.
• Perform descriptive, diagnostic, and predictive analyses to answer business questions and propose improvements.
• Validate hypotheses and provide data-driven insights to support business strategy.
• Automate manual processes related to data collection and analysis to increase operational efficiency.
• Develop scripts and solutions to facilitate large-scale data extraction and manipulation.
• Act as a point of contact for business areas, understanding their needs and translating them into BI solutions.
• Present analyses and recommendations clearly to guide decision-makers.
• Ensure proper operation of BI solutions, including updates and technical troubleshooting.
• Monitor report and dashboard performance, ensuring they are up to date and aligned with business needs.
• Work with stakeholders to define and monitor KPIs that reflect organizational objectives.
• Ensure KPIs are measurable, actionable, and relevant to the business areas.

Business Intelligence Analyst, CRM - Mid-level

Analyst

• Support the Business Unit team
• Project management support: prepare presentations, organize agendas and meetings with key partners and stakeholders, monitor tasks and resolve issues with project team members
• Performance management: monitor and report area KPIs, identify root causes and define action plans (monthly)
• Data collection and analysis: establish data workflows, update dashboards, develop analyses and recommendations
• Relevant experience and skills
• Strong organizational skills and analytical/logical thinking
• Build and maintain a cross-functional network and operate effectively in fast-paced, unstructured environments

Business Intelligence Analyst, CRM - Mid-level

Senior Business Intelligence Analyst