Amperos Health

Billing Specialist

• Own your client portfolio
• Manage a book of client accounts, sized by complexity rather than a fixed count
• Staff and restaff each account with the right mix of billers and specialists as the book changes
• Serve as the escalation point above your Team Leads for claim, staffing, and client issues
• Deliver on production and quality expectations
• Set and track production and quality targets across your portfolio
• Run regular production and quality reviews with your Team Leads
• Decide whether a slipping metric is a coaching issue, a staffing issue, or a product issue, and route it accordingly
• Act as a trusted RCM advisor
• Speak to your clients' workflows, A/R, denial trends, and performance with real authority
• Be the person a client turns to for an answer, not just an update
• Manage and coach your people
• Run formal 1-on-1s and performance conversations with billers, up to and including terminations
• Coach and develop the Team Leads who report to you into stronger leaders, not just the billers on the floor
• Identify and develop future Team Lead and senior biller talent
• Collaborate across RCM Ops
• Work in concert with peer Billing Managers to build best practices and document processes
• Drive efficiencies across the broader team, not just your own book

Billing Manager

QA Engineer

• Audit claim work for action accuracy, claim-issue accuracy, and documentation quality, following our QA process
• QA agent outputs across calls, payer portals, and denial workflows, comparing logged results to the source of truth and flagging error patterns and drift
• Build and maintain QA scorecards, trackers, and dashboards in Excel or Sheets, and help shape reporting in our BI tools
• Design automated or rule-based quality checks that catch recurring errors before they require manual review
• Identify the root causes behind error trends and translate them into specific coaching for billing associates and Team Leads
• Surface AI error patterns to Product and Engineering with reproducible, claim-level detail
• Calibrate QA standards across reviewers, maintain QA rubrics, and support our critical-error-free rate target
• Track appeal and overturn outcomes and other quality KPIs

Billing Manager

RCM Quality Assurance Specialist