Amperity

VP, Customer Success

Amperity

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • Washington • United States

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Salary

💰 $200,000 - $270,000 per year

Job Level

Lead

About the role

  • Lead our customer success organization
  • Drive customer satisfaction, retention, and growth through a high-performing team
  • Ensure customers realize maximum value from our platform and services
  • Oversee the customer onboarding journey
  • Collaborate with Product, Sales, and Support teams to align success strategies

Requirements

  • 15+ years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
  • Proven ability managing a portfolio of large, enterprise-level clients
  • Experience maintaining and growing relationships within customer accounts, particularly with executive management in Marketing and IT
  • Strong client focus and relationship-management skills
  • Ability to travel as needed, approximately 50%
Benefits
  • 100% employee healthcare coverage
  • Transportation subsidies
  • Comfortable work environment with plenty of snacks
  • Employee experience perks like events and activities, both in-person and remote
  • Self-managed PTO
  • Flexibility to do your best work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSalesSaaSPortfolio ManagementClient Relationship Management
Soft Skills
Customer SatisfactionRetentionGrowthTeam LeadershipCollaborationClient FocusRelationship Management