Amper Technologies

Customer Success Manager

• Serve as main point of contact for assigned customers, ensuring alignment on goals and success criteria
• Develop deep understanding of customers’ business needs and Amper's role
• Build and maintain long-term relationships with executive sponsors, operations leaders, and shop-floor teams
• Drive fast time to value through onboarding, training, and adoption
• Develop and execute customized success plans mapping AMPER capabilities to business objectives
• Monitor usage and engagement metrics to address adoption barriers
• Own metrics like churn, GRR, and same-site expansion revenue
• Identify multi-site expansion opportunities and surface CSQLs to Sales
• Lead regular business reviews (QBRs)
• Partner with Sales for handoffs and expansion strategies
• Work with Product and Support to escalate and resolve issues and provide feedback
• Collaborate with Marketing to develop customer success stories
• Act as customer advocate and collect/analyze feedback for product improvements