Customer Engagement Specialist
Avēsis
Customer Success Manager
Amper Technologies
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as main point of contact for assigned customers, ensuring alignment on goals and success criteria
- Develop deep understanding of customers’ business needs and Amper's role
- Build and maintain long-term relationships with executive sponsors, operations leaders, and shop-floor teams
- Drive fast time to value through onboarding, training, and adoption
- Develop and execute customized success plans mapping AMPER capabilities to business objectives
- Monitor usage and engagement metrics to address adoption barriers
- Own metrics like churn, GRR, and same-site expansion revenue
- Identify multi-site expansion opportunities and surface CSQLs to Sales
- Lead regular business reviews (QBRs)
- Partner with Sales for handoffs and expansion strategies
- Work with Product and Support to escalate and resolve issues and provide feedback
- Collaborate with Marketing to develop customer success stories
- Act as customer advocate and collect/analyze feedback for product improvements
Requirements
- 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products
- 2+ years working with manufacturing or industrial customers
- Experience managing mid-market to enterprise accounts with retention and expansion track record
- Proven ability to lead customer onboarding, adoption, and QBRs
- Ability to navigate executive relationships and tactical users
- Strong data fluency
- Skilled in collaborating with Sales, Product, and Support
- Comfortable managing multiple accounts and priorities
- Legally authorized to work in the United States without sponsorship (job asks if candidate is authorized)
