AMPECO

Account Manager

• Own the customer relationship**• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
• **Run service delivery and operations**• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**• Manage the onboarding of new customers in collaboration with AMPECO’s experts;**• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts.
• **Orchestrate the specialists supporting you**• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.
• **Advise and shape the product**• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**• Stay current on eMobility, EV charging trends and our evolving product capabilities.

Account Delivery Manager