Ampact

Support Engineer

• Analyze business and technical requirements to identify and recommend effective system solutions.
• Translate business needs into functional specifications, workflows, and design documentation.
• Facilitate solution design discussions and support testing, implementation, and deployment activities.
• Lead and support technical projects through planning, coordination, communication, and implementation.
• Manage the business intake process for technology requests, enhancements, reporting needs, and operational improvements.
• Collaborate with stakeholders to assess needs, prioritize initiatives, and align solutions with organizational objectives.
• Perform data analysis and develop reports, dashboards, and visualizations to support business operations and decision-making.
• Troubleshoot complex system and data issues, including integrations with applications, databases, and third-party platforms.
• Create process documentation, user guides, and training materials, and provide end-user training and support.

Senior Technical Analyst

Program Manager

• Ensure the successful delivery of high-quality tutoring programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes.
• Foster strong relationships with schools, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive student results.
• Provide coverage across regions as needed, supporting member cohorts, sites, and operations during transitions, vacancies, or periods of increased demand.
• Contribute to cross‑functional projects and special initiatives that support program quality and growth.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.
• Facilitate and deliver member training sessions and onboarding activities.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.

Director

• Provide centralized training, coaching, and materials to AmeriCorps members, coaches, and in-state leaders to ensure fidelity to the Recovery Corps model.
• Develop and update training content, program materials, and coaching standards in alignment with program updates and organizational strategy.
• Equip state leaders with tools, resources, and technical expertise to support effective program implementation and communicate the value of Recovery Corps to partners and stakeholders.
• Serve as a liaison for research studies and program innovations, ensuring smooth communication and integration of findings into practice.
• Collect and analyze implementation data, feedback, and observation results to identify gaps, inform program improvements, and assess feasibility of new strategies.
• Monitor external policy, legislation, and recovery trends to strategically position Recovery Corps within the national recovery landscape.
• Collaborate with leadership to establish national implementation targets and monitor trends across states.
• Support teams at all levels in using data to inform decision-making and drive continuous improvement.
• Contribute subject matter expertise to support revenue strategies, workforce development initiatives, and career pathway opportunities for members.
• Represent Recovery Corps as a content expert at meetings, conferences, and events.

Director of Recovery Corps

Recruitment

• Build strong candidate pipelines through recruitment marketing, advertising, passive sourcing, and outreach.
• Monitor application flow daily, addressing gaps to meet regional hiring targets.
• Manage requisitions and candidate records in iCIMS; leverage platforms such as Handshake, LinkedIn, and community networks.
• Develop and maintain partnerships with schools, workforce centers, and nonprofits to strengthen referral pipelines.
• Represent Ampact through online engagement, events, and community presentations to promote AmeriCorps opportunities.
• Manage the full candidate journey from application to offer, ensuring professional and timely communication.
• Screen applicants for AmeriCorps eligibility and program fit; coordinate interviews and ensure protocols are followed.
• Maintain accurate documentation of interviews, scores, and decisions.
• Extend offers, finalize placements with program staff, and support smooth transitions to onboarding with Talent Operations.
• Act as a trusted advisor to regional teams, aligning recruitment strategies with hiring goals and award timelines.
• Collaborate with program staff, marketing, and TA colleagues to refine campaigns and messaging.
• Provide transparent reporting on pipelines, forecasts, and progress to support MSY and budget planning.
• Contribute to continuous improvement of national recruitment strategies and systems.
• Other duties as assigned.

Talent Acquisition Advisor

• Drive regional consultation and implementation of national strategies related to member experience and site partnerships
• Ensure consistent, high-quality execution of AmeriCorps programming across regions
• Lead the design and implementation of member engagement, training, development, retention, and recognition strategies aligned with national standards
• Build systems and infrastructure to advance member career pathways, including career exploration opportunities, professional skill-building (resume, interview, certification), and sector-based experiences
• Collect and respond to member feedback to continuously improve experiences and outcomes
• Track and analyze member and alumni career data, connecting success stories and workforce pathways to funding and revenue opportunities
• Serve as a primary resource and coach for regional teams implementing member experience and site partnership strategies
• Lead execution of site engagement processes including onboarding, training, agreements, monitoring, and compliance
• Provide tools, coaching, and best practices to regional staff to strengthen site relationships and resolve partnership challenges while ensuring fidelity to national standards
• Use data to identify trends, challenges, and opportunities, and collaborate with national leadership to refine strategies
• Report on member experience, site partnership outcomes, and career development progress to senior leadership
• Supervise staff and project leads, providing clear direction, coaching, and accountability to achieve strategic and performance goals.

Director of National Program Implementation

Salesforce Administrator

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities.
• Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions.
• Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact.
• Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities.
• Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders.
• Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams.
• Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence.
• Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

Senior Technical Analyst

Program Manager

Director of Recovery Corps

Talent Acquisition Advisor

Director of National Program Implementation

Senior Salesforce Administrator