amnis

Support/Onboarding Specialist

amnis

contract

Posted on:

Location Type: Hybrid

Location: Győr • Hungary

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Salary

💰 €2,500 per month

About the role

  • Act as the first point of contact for inbound leads, combining consultative sales with hands-on customer onboarding.
  • Guide prospects and customers from a technical and product perspective.
  • Help customers successfully onboard and set up the platform, identifying upselling opportunities based on customer needs.
  • Handle inbound sales inquiries from German-speaking prospects (potentially also French).
  • Support customers during the entire onboarding and setup process, ensuring a smooth and successful start with Amnis.
  • Match suitable Amnis solutions to customer needs, including FX, payments, cards, and additional services.
  • Convince and upsell customers through value-based product pitching during onboarding and ongoing usage.
  • Collaborate closely with sales, operations, compliance, and product teams.
  • Contribute to internal improvements to continuously enhance customer experience and processes.

Requirements

  • Strong (near-native) German speaking and good English skills (company language is English). French would be a plus.
  • Experience or interest in sales, customer onboarding, account management, or customer support in B2B SaaS, Fintech or Payment
  • Affinity for consultative / solution-oriented selling
  • Interest in or basic knowledge of payments, FX or payment cards
  • Strong communication and presentation skills, with the ability to explain technical topics in a clear way
  • Ability to work independently and manage multiple customer interactions
  • Team player mentality with a hands-on attitude
Benefits
  • Attractive working conditions in a young, dynamic, and international team
  • Professional environment in a rapidly growing European Fintech scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria
  • This is a contractor (b2b) position
  • Part-time schedule possible
  • Development opportunities within the company
  • Budget for external courses, training and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingconsultative salesaccount managementB2B SaaSpaymentsFXpayment cardssolution-oriented sellingtechnical explanation
Soft skills
strong communication skillspresentation skillsindependent workmulti-taskingteam playerhands-on attitude