Provides assistance and support on AMN's products and services
Offers solutions to complex issues, troubleshooting, and assists with requirements gathering and client implementation
Helps increase user adoption and creates Raving Fans among health professionals
Handles product or service issues via phone and email
Clarifies customer needs, determines causes of issues, and selects best solutions
Accurately records issues and responses through Salesforce technology
Maintains customer records by updating account information in various systems
Meets and maintains acceptable performance levels on KPIs

Requirements

High School Diploma/GED plus 2-5 years of work experience
Customer service and software application experience
Proven ability to coordinate cross-functional work teams towards task completion
Strong written and verbal communication skills
Ability to understand and train on complex strategies and software features
Solid grasp of wireless network access
Basic knowledge of IP addressing, DNS, and DHCP
Technical call center experience is required

Benefits

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesoftware application experiencewireless network accessIP addressingDNSDHCPtechnical call center experience

Soft Skills

troubleshootingrequirements gatheringcommunication skillscoordinationtraining

Certifications

High School DiplomaGED