AMN Healthcare

Senior Learning Experience Designer

AMN Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Oregon • United States

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Job Level

Senior

About the role

  • Design, develop, and implement innovative learning experiences across formats: eLearning, vILT, microlearning, job aids, and performance support tools.
  • Lead the design, development, and optimization of digital guidance and in-app experiences using WalkMe, including Smart Walk-Thrus, Tooltips, Launchers, ShoutOuts, and Surveys.
  • Create holistic learner experience, including emotional and cognitive engagements.
  • Collaborate with subject matter experts and process owners to understand system workflows and identify opportunities for digital enablement through WalkMe.
  • Conduct learning and performance needs assessments and translate findings into targeted learning strategies and adoption journeys.
  • Crafts end-to-end learning journeys that are engaging, human-centered, and meaningful.
  • Apply adult learning principles, design thinking behavioral science, and UX best practices to create human-centered learning experiences for long term retention.
  • Partner with IT and platform owners to ensure WalkMe solutions align with system updates, change management efforts, and business goals.
  • Manage content deployment via learning platforms (LMS/LXP) and track learner engagement, adoption metrics, and performance outcomes.
  • Evaluate and iterate on learning and WalkMe experiences based on feedback, analytics, and business impact.
  • Stay current on learning technology trends, digital adoption platforms (DAPs), and design innovations to continuously improve the learner and user experience.

Requirements

  • Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
  • Experience in instructional design or learning experience design, preferably in a corporate or SaaS environment
  • WalkMe certification or advanced training is highly desirable.
  • Experience in change management and digital transformation initiatives.
  • Familiarity with accessibility standards (e.g., WCAG 2.1) and inclusive design.
  • Basic knowledge of HTML/CSS or JavaScript for WalkMe customization is a plus.
  • Exposure to other digital adoption platforms (e.g., Pendo, Whatfix) is a bonus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designlearning experience designdigital guidanceWalkMeHTMLCSSJavaScriptchange managementdigital transformationaccessibility standards
Soft Skills
collaborationcommunicationemotional engagementcognitive engagementhuman-centered designfeedback evaluationanalytics interpretationlearner engagementadoption strategiesdesign thinking
Certifications
WalkMe certification