AMN Healthcare

Implementation Consultant – Language Services

AMN Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Remote • Texas • United States

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Salary

💰 $82,000 - $97,500 per year

Tech Stack

Go

About the role

  • Serve as the primary point of contact during implementation, fostering strong client relationships.
  • Consult on language access best practices and align AMN solutions with client workflows and objectives.
  • Partner closely with Sales and Strategic Account Management to ensure client expectations and timelines are met.
  • Collaborate with Strategic Partnership Solutions to assist clients in implementing sustainable language access best practices.
  • Lead discovery and configuration sessions to assess client locations, units, workflows, equipment, and integration needs.
  • Project manage technical workstreams, including EHR and telehealth integrations, in collaboration with client IT teams and Solutions Engineering for technical expertise and case study articulation.
  • Align workflows with client objectives, deliver online documentation, and oversee outsourced field services for deployments and refreshes.
  • Develop and maintain detailed project plans, schedules, and status reports throughout the implementation lifecycle.
  • Coordinate phased Go Live activities across facilities and departments.
  • Collaborate with Account Operations on equipment ordering, procurement, and deployment logistics with AMN partners.
  • Ensure AMN applications are configured and available across targeted devices and networks.
  • Deliver hands-on, first-class user training for stakeholders and staff—“show, don’t tell” approach.
  • Provide “how-to” training and online resources for ongoing staff support.
  • Create and maintain product and solution documentation in partnership with the Solutions Engineering and Professional Services teams.
  • Ensure compliance with internal standards and client requirements throughout implementation.
  • Work with Contract Management for necessary reviews and approvals from AMN Legal and Risk regarding contract language.
  • Collaborate with Customer Support to ensure timely resolution of service tickets and accurate issue identification.
  • Partner with Language Operations for service quality oversight and workforce issue resolution.

Requirements

  • Bachelor’s degree in Healthcare Administration, Business, IT, or related field (or equivalent experience).
  • 3+ years in implementation, project management, or client-facing roles within healthcare or language services.
  • Familiarity with clinical workflows, patient experience initiatives, and bedside communication technology.
  • Strong project management and organizational skills.
  • Excellent communication and presentation abilities.
  • Competency in language services industry and technology integrations.
  • Ability to oversee logistics for equipment procurement and deployment (without direct handling).
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementEHR integrationtelehealth integrationworkflow assessmenttechnical documentationuser trainingequipment procurementlogistics coordinationclient implementation
Soft Skills
client relationship managementcommunicationorganizational skillscollaborationproblem-solvingpresentation skills
Certifications
Bachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessBachelor’s degree in IT