Lead CX – Platform Architect
AMN Healthcare
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • California • Florida • United States
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Salary
💰 $133,500 - $158,500 per year
Job Level
Tech Stack
About the role
- Define and own the CX and communications platform architecture
- Lead design and evolution of IP Telephony, Contact Center, and VoIP solutions
- Architect and guide implementations across cloud platforms
- Provide technical advisory services for complex, multi-platform solutions
- Collaborate with product management and executive leadership to drive platform enhancements
Requirements
- Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
- Experience in contact center platforms (e.g., Genesys Cloud, Talkdesk)
- Technical expertise in IP Telephony, VoIP solutions, and cloud platforms (AWS, Azure)
- Proficiency in REST APIs, microservices, and CI/CD pipelines
- Experience with security, governance, and compliance principles
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IP TelephonyVoIP solutionscloud platformsREST APIsmicroservicesCI/CD pipelines
Soft Skills
collaborationleadershipcommunication
Certifications
Bachelor's DegreeHigh School Diploma/GED