Own Run & Enhance delivery for in-scope business systems.
Define and enforce application, configuration, and integration standards.
Maintain structured intake, prioritization, and capacity management.
Lead internal team members and external partners with clear accountability.
Personally contribute to complex analysis, configuration reviews, and solution design.
Set the quality bar through direct involvement in critical issues and releases.
Serve as definitive owner of how ERP, PLM, POS, and related platforms are configured and operated.
Own platform integrations layer (Celigo -iPaaS).
Own operational integrity of integrations, including monitoring and exception handling.
Partner with Data teams to ensure analytics-ready systems.
Define and monitor SLAs and KPIs for incidents, integrations, and releases.
Own incident and problem management, including root-cause analysis.
Plan and execute regular release cycles for small and medium enhancements.
Owns and decides application standards, configuration patterns, integration design, and Run & Enhance priorities. Influences solution design within Digital Delivery programs.

Requirements

8–10 years owning production business systems in multi-entity retail or consumer environments
Hands-on ERP experience, NetSuite
Hands-on ERP experience, Celigo
Proven ownership of incidents, enhancements, and release cycles across integrated platforms
Strong understanding of integrations and enterprise data structures
Preferred
Experience in luxury or premium retail environments
Exposure to PLM, POS, or wholesale platforms
Experience leading small internal and partner teams

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERPNetSuiteCeligointegration designroot-cause analysiscapacity managementsolution designanalytics-ready systemsincident managementrelease cycles

Soft Skills

leadershipaccountabilitycommunicationcollaborationproblem-solvingprioritizationinfluencecritical thinkingteam managementstakeholder engagement