Provides first contact and ordering assistance to customers placing an order for a Mobile Device.
Works through issues submitted via calls, emails, and ticket requests.
Guides the End User through creation of the order and works through ticket to completion.
Documents the steps taken for ticket resolution.
Other duties as directed.

Requirements

Proficient with MS Office products (Excel, Office and Word)
Attention to detail
Task and schedule driven.
Ability to work in a team
Communicate with technical and non-technical audiences.
Experience with iOS and Android cellular devices and support of iOS and Android device.
Ability to multi-task and switch between different communication channels quickly and efficiently.
Previous help desk/customer service experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MS OfficeExcelWordiOS supportAndroid support

Soft Skills

attention to detailtask drivenschedule driventeamworkcommunicationmulti-taskingefficiency