AMI Strategies

Auditor

• Responsible for AMI’s client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work.
• Operates as the internal point of contact regarding the client/vendor invoice billing accuracy and access.
• Ensure the timely and successful delivery of our optimization and dispute management activities via reports to the Strategic Account Managers (SAM).
• Forecasts and tracks key account metrics for dispute management activities.
• Investigates invoiced charges as needed, providing clarity to both client and vendor amid dispute negotiations.
• Meets defined dispute management SLAs.

Telecom Auditor, CSA

Analyst

• Responsible for AMI’s client invoice accuracy, including audits to ensure compliance.
• Operates as the internal point of contact regarding billing accuracy and access.
• Ensure the timely and successful delivery of optimization and dispute management activities.
• Forecasts and tracks key account metrics for dispute management activities.
• Investigates invoiced charges as needed to provide clarity amid dispute negotiations.
• Meets defined dispute management SLAs.

Billing Dispute Analyst, CSA

IT Support

• Provides first contact and ordering assistance to customers placing an order for a Mobile Device
• Works through issues submitted via calls, emails, and ticket requests
• Guides the End User through creation of the order and works through ticket to completion
• Documents the steps taken for ticket resolution
• Other duties as directed

Telecom Auditor, CSA

Billing Dispute Analyst, CSA

Help Desk Specialist