AMI Strategies

Help Desk Specialist

AMI Strategies

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $15 - $17 per hour

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSJavaScript

About the role

  • Provides first contact and ordering assistance to customers placing an order for a Mobile Device
  • Works through issues submitted via calls, emails, and ticket requests
  • Guides the End User through creation of the order and works through ticket to completion
  • Documents the steps taken for ticket resolution
  • Other duties as directed

Requirements

  • Proficient with MS Office products (Excel, Office and Word)
  • Attention to detail
  • Task and schedule driven
  • Ability to work in a team
  • Communicate with technical and non-technical audiences
  • Experience with iOS and Android cellular devices and support of iOS and Android device
  • Ability to multi-task and switch between different communication channels quickly and efficiently
  • Previous help desk/customer service experience