Amherst

Business Analyst

• Lead organizational process improvement initiatives, identifying inefficiencies and implementing optimized workflows or technology improvements.
• Build and foster relationships with key business stakeholders and technology partners.
• Provides expertise in designing and optimizing workflows, ensuring standardization in controls and data.
• Champion adoption of process changes and new functionality to improve accuracy, efficiency, and user experience across technology and business lines.
• Gather and translate business/user needs into requirements and user stories, journey maps, data and system diagrams, functional design specifications, including developer guidance.
• Partner with business teams to optimize end-to-end workflows spanning Salesforce (acquisitions, operating, asset data, resident data) and Yardi (accounting, reporting).
• Serve as the primary business liaison for Salesforce–Yardi integrations, ensuring alignment between CRM, accounting, and operational workflows.
• Collaborate with Yardi and Salesforce administrators on implementation, enhancements, and issue resolution.
• Ensure Yardi configurations align with accounting policies, internal controls, and reporting requirements.
• Establish and promote data governance standards, including data ownership, controls, and documentation across the technology stack.
• Provide process documentation, training, guidance, and communication to ensure smooth transitions during system or process changes.
• Contributes to maintaining backlogs, sprint/project plans, timelines and budgets.
• Inventory, document, and critically evaluate existing Yardi-based business processes to determine suitability for retirement, re-engineering, or re-platforming into Salesforce.

Senior Business Analyst – Technology Solutions

• Review and analyze real property tax assessments and tax bills for accuracy
• Track assessment notices, tax bills, and payment deadlines across jurisdictions
• Maintain accurate property tax databases, records, and internal tracking systems
• Assist with preparation and submission of property tax appeals and supporting documentation
• Monitor year-over-year changes in assessed values and tax liabilities
• Research property tax laws, exemptions, and assessment practices by jurisdiction
• Coordinate with assessors’ offices, tax collectors, consultants, and internal stakeholders
• Support budgeting, forecasting, audits, and compliance reporting related to property taxes
• Assist with operational projects that require structured data review, analysis, and documentation
• Support compliance-related initiatives through tracking, reporting, and follow-up on defined tasks
• Perform data validation, reconciliation, and quality checks to support internal reporting needs
• Contribute to process improvement efforts by identifying trends, inefficiencies, or data gaps
• Provide analytical support during peak periods or special initiatives as business priorities require
• Maintain organized records and documentation to support cross-functional operational workflows

Senior Business Analyst – Technology Solutions

Property Tax Analyst – Compliance Support