Amgen

Medical Value and Health Information Technology Manager – Health IT Liaison

Amgen

full-time

Posted on:

Location Type: Hybrid

Location: Memphis • Alabama • Kentucky • United States

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Salary

💰 $122,813 - $161,137 per year

About the role

  • Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
  • Manage the customer accounts prioritization process for the MV Health IT Liaisons
  • Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
  • Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
  • Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
  • Conduct regular meetings with customers to provide appropriate Health IT-related education
  • Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
  • Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
  • Confidently engage customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
  • Demonstrates effective use of CRM tool to run territory schedule and call documentation
  • Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
  • Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs
  • 50% travel may be required.

Requirements

  • Doctorate degree OR Master’s degree and 3 years of Medical Capabilities experience OR Bachelor’s degree and 5 years of Medical Capabilities experience
  • Experience in pharmaceutical/biotech industry or hospital system
  • Understanding of or familiarity with EHR systems within IDNs
  • Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner.
  • Strong preference for experience with Epic and Cerner products.
  • An understanding of the impact of healthcare market and legislative trends that impact Health Systems, Pharma, Payers
  • Experience in applying health information technology in in-patient and ambulatory settings
  • Strong eye for business, analytical skills, and critical thinking ability
  • Demonstrated customer-facing experience with a strong customer service mindset
  • Good understanding of IDNs and key partners
  • Experience with EHR reporting tools.
Benefits
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
  • group medical, dental and vision coverage
  • life and disability insurance
  • flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR systemsEHR productsEpicAllscriptseClinicalWorksCernerhealth information technologyEHR reporting toolsanalytical skillscritical thinking
Soft Skills
customer service mindsetcommunicationtrainingstrategic insightscross-functional collaborationcustomer-facing experienceeffective use of CRMproblem-solvingorganizational skillsengagement