Responsible for leading the operational center of excellence within the Amgen Congress Team (ACT)
Ensure the delivery of consistent, compliant, and cost-efficient execution of Tier 1 and Tier 2 congresses globally
Oversee vendor performance, budget governance, logistics, HCP engagement services, and operational standards
Partner closely with the Associate Director of Congress Planning & Execution
Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses
Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards
Govern all scopes of work, budget forecasting, invoice, and service-level agreements related to congress operations
Direct the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications
Manage operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses
Serve as operational budget steward for all congress activities led by ACT
Ensure compliance with internal processes and external regulations across operational workflows
Lead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution
Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation

Requirements

Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Or Master’s degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Or Bachelor’s degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Or Associate’s degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Or High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Advanced degree (MBA, CMP, PMP, or CEM) preferred
Proven experience managing congress or event operations at a global scale
Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements
Familiarity with Amgen’s therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva)

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

event operationslogistics managementvendor managementbudget governanceoperational standardsbooth productionHCP engagement logisticscompliance requirementsreporting toolsmetrics tracking

Soft skills

leadershipcross-functional collaborationteam developmentoperational excellenceinnovationhigh-performance culture

Certifications

MBACMPPMPCEM