AMFM Healthcare

Support Engineer

• Diagnosing and resolving IT issues related to computers, networks, and software systems.
• Configuring and deploying new workstations and supporting users through onboarding.
• Managing user accounts across multiple platforms and ensuring proper access.
• Maintaining IT asset inventory across all AMFM sites.
• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom.
• Assisting with software patching, updates, and system maintenance.
• Collaborating with Tier II support, system administrators, and the Director of IT.
• Documenting procedures, fixes, and system updates in our internal knowledgebase.
• Participating in occasional after-hours or weekend support as needed.

IT Support Technician – Residential Healthcare