AmeriVet Veterinary Partners

Customer Service Representative

AmeriVet Veterinary Partners

part-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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About the role

  • Greet clients and their pets warmly upon arrival.
  • Answer phone calls and respond to inquiries about services, appointments, and pet care.
  • Schedule appointments and manage the clinic’s calendar efficiently.
  • Maintain accurate records of client information and pet medical histories.
  • Process payments and manage billing inquiries.
  • Address client concerns and complaints with empathy and professionalism.
  • Provide information on pet care, vaccination schedules, and preventative health measures.
  • Follow up with clients after visits to ensure satisfaction and address any further questions.
  • Work closely with veterinarians and veterinary technicians to ensure seamless communication.
  • Assist in preparing examination rooms and ensuring cleanliness and organization within the clinic.
  • Participate in team meetings to discuss clinic goals and improve service delivery.

Requirements

  • Previous experience in a veterinary clinic or animal care setting preferred.
  • Knowledge of veterinary terminology and procedures.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Proficient in using computer systems and scheduling software.
Benefits
  • Competitive salary based on experience.
  • Opportunities for professional development and training.
  • Employee discounts on services and products.
  • A supportive and friendly work environment.
  • Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
  • Generous paid time off and holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
veterinary terminologypet carevaccination schedulespreventative health measuresrecord keepingbilling management
Soft Skills
communication skillsinterpersonal skillsempathyprofessionalismmultitaskingtime management