Manager – Customer Service
Ameriprise Financial Services, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • Nevada • United States
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Salary
💰 $81,700 - $112,300 per year
About the role
- Provide leadership to a customer service team
- Be responsible for implementing and maintaining appropriate policies and procedures
- Assist in planning for adequate staff levels
- Provide general work direction and team development/coaching
- Lead client service projects or initiatives
- Be accountable for meeting client service and accuracy standards/metrics
- Serve as a key resource for internal partners on customer service projects and initiatives
- Provide leadership in resolution of complex and high-priority service issues
- Take key responsibility for auditing and other quality assurance methods
- Mentor and coach other leaders in team development and process knowledge
- Provide leadership and coaching for direct reports
Requirements
- Education: High school or GED
- Experience: 5-7 years of relevant experience
- Extensive experience on a customer service team
- Strong working knowledge of customer service processes, policies, techniques and applicable regulations
- Proven ability to work effectively with internal and external partners at all levels
- Demonstrated people leadership experience, either through direct leadership or coaching/mentoring roles
- Strong communication skills, including ability to explain complex issues in an understandable manner
- Demonstrated ability to prioritize work and deliver business results
Benefits
- health, dental and life insurances
- vacation time
- sick time
- 401(k)
- pay-for-performance compensation philosophy
- potential for variable pay in the form of bonuses, commissions, and/or long-term incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipteam developmentcoachingcommunicationproblem resolutionmentoringprioritizationcollaborationquality assurancecustomer service
Certifications
High school diplomaGED