Americor

Client Services Representative

Americor

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $19 per hour

About the role

  • Ensure timely and professional response to inbound calls throughout scheduled shifts
  • Initiate outbound calls to provide essential updates to our valued clients
  • Address client emails and chats via our internal database
  • Adhere to call center scripts when addressing a variety of topics, including reselling the program
  • Utilize sales techniques to resell the benefits of the program, emphasizing its value and advantages
  • Employ persuasive communication and compassionate rebuttals to address client concerns and objections arising from financial distress
  • Thoroughly identify customer needs, clarify information, research issues, and offer comprehensive solutions
  • Appropriately direct clients to the relevant departments or teams as needed
  • Maintain thorough records of all interactions in our call center database CRM
  • Assist client advocates with the client enrollment process
  • Adhere diligently to all communication procedures, policies, and guidelines during each customer interaction
  • Continuously update client information as their enrollment progresses (via email, chat, or phone)
  • Assist clients in effecting modifications to their program, such as Drafts, Billing, and Retention
  • Contribute to our internal client retention processes
  • Cultivate and uphold professional relationships with customers by consistently delivering excellent customer service
  • Exceed or meet call quotas individually and as part of the team
  • Fulfill additional responsibilities as assigned

Requirements

  • Some prior experience in customer service
  • Exceptional verbal and written communication skills
  • Excellent problem-solving abilities
  • Thorough comprehension of call center policies and procedures
  • Keen attention to detail
  • Ability to work efficiently and effectively with minimal supervision
  • Proficiency and experience with Microsoft Office and G-Suite applications
Benefits
  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Company Paid Group Life / AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center proceduressales techniquesproblem-solvingrecord keepingclient enrollmentclient retentionmodifications management
Soft Skills
verbal communicationwritten communicationpersuasive communicationattention to detailcompassionate rebuttalsprofessional relationshipsteam collaborationindependent work