American Vision Partners

Call Center Representative

• Maintains basic knowledge of surgeries performed at American Vision Partners facilities
• Counsels patients for surgery by providing clear, concise details about what to expect for the surgery
• Able to educate patients on the pre/post-operative instructions and the consents for surgeries
• Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
• Schedules necessary appts, as appropriate by specialty
• Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
• Ensures all patient out of pocket money owed is documented and collected prior to surgery
• Helps to maintain referring provider relationships
• Helps create an exceptional patient experience
• Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
• Answers incoming phone calls from patients concerning their surgery
• Maintains patient confidentiality at all times
• Participates in on-going training and continued education
• Encourages a team-oriented environment
• Performs any, and all additional duties as assigned

Call Center Premium Surgery Counselor