American Vision Partners

Call Center Representative

• Assisting the patient with all aspects of the surgical process and pre-operative preparations
• Educating and counseling patients regarding surgical options, including premium product offerings
• Scheduling surgery and making all surgical appointments
• Acting as a liaison between the office, surgical facility, patient, and the referring physician
• Maintaining basic knowledge of surgeries performed at facilities
• Reviewing all surgery paperwork to ensure necessary signed documents are received from the patient
• Scheduling necessary appointments, as appropriate by specialty
• Monitoring surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
• Collecting patient out of pocket money owed prior to surgery
• Maintaining patient confidentiality at all times
• Participating in on-going training and continued education
• Encouraging a team-oriented environment
• Performing any and all additional duties as assigned

Call Center Premium Surgery Counselor, Bilingual