Call Center Premium Surgery Counselor

American Vision Partners

Call Center Premium Surgery Counselor at American Vision Partners responsible for guiding patients through surgical processes and ensuring smooth appointments. Involves educating patients and coordinating with various parties involved in their surgery.

Posted 5/20/2026full-timeArizona, California, Nevada, New Mexico, Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Maintains basic knowledge of surgeries performed at American Vision Partners facilities
Counsels patients for surgery by providing clear, concise details about what to expect for the surgery
Able to educate patients on the pre/post-operative instructions and the consents for surgeries
Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
Schedules necessary appts, as appropriate by specialty
Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
Ensures all patient out of pocket money owed is documented and collected prior to surgery
Helps to maintain referring provider relationships
Helps create an exceptional patient experience
Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
Answers incoming phone calls from patients concerning their surgery
Maintains patient confidentiality at all times
Participates in on-going training and continued education
Encourages a team-oriented environment
Performs any, and all additional duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
Experience in ophthalmology preferred
Must be comfortable discussing financial options and presenting payment plans
Excellent verbal and written communication skills
Ability to make decisions within established protocols and with minimal supervision
Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
Demonstrated ability to meet deadlines.

Benefits

Comp & perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

surgery paperwork reviewpatient counselingpre/post-operative educationappointment schedulingpatient financial discussionsdocumentation collection

Soft Skills

communication skillsdecision makingdetail orientedreliablemulti-taskingteam-orientedpatient confidentiality

Certifications

High School DiplomaGED