Desktop Support Technician
American Technology Services
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Tech Stack
About the role
- Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
- Provide proactive maintenance of systems, technical support, and guidance of client network and systems.
- Ability to work as part of a team to solve problems.
- Manages system back-up and recovery solutions.
- Perform troubleshooting analysis of desktop applications, servers, and network components.
- Monitors system performance and implement tuning as needed.
- Participates in developing and maintaining technical documentation associated with customer systems.
- Follow department procedures for successful incident management.
- Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices.
- Participate in on-call rotation as required.
Requirements
- Bachelor’s degree in a related field or equivalent work experience.
- At least 5 years prior experience either in consulting or a managed services environment.
- MCSE / CCNP or progress toward MCSE / CCNP.
- At least 1 year of experience in Windows Server with Active Directory.
- At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange, and SharePoint Online.
- At least 1 year of experience with Routers and routing protocols.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem backuprecovery solutionsnetwork performance monitoringsystem tuningtechnical documentationincident managementWindows ServerActive Directoryrouting protocols
Soft Skills
teamworkproblem-solvingclient communicationproactive maintenanceguidance
Certifications
MCSECCNP