American Technology Services

Security Analyst

• Monitor Security Alerts: Continuously monitor security alerts from various security tools (SIEM, IDS/IPS, firewalls, etc.) to identify potential threats.
• Log Analysis: Perform routine analysis of logs and network traffic to detect suspicious activities and potential security breaches.
• Escalation: Escalate critical incidents to senior SOC analysts or other relevant teams as per the established protocols.
• Documentation: Document security incidents, including the steps taken to resolve them, and maintain accurate records for audit and reporting purposes.
• Continuous Learning: Participate in ongoing training and development opportunities to enhance your cybersecurity knowledge and skills.

Associate Cybersecurity Analyst

Engineer

• Handle Avaya system tickets related to user extensions, agent creation, and call routing.
• Work directly with end-users at branches and contact centers to resolve telephony runtime problems.
• Coordinate closely with client internal teams to ensure efficient ticket management and resolution
• Maintain clear communication and ticket documentation for seamless transition to teams responsible for additional configuration tasks.

Associate Cybersecurity Analyst

Telephony Engineer