American Technology Services

Support Engineer

• Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
• Provide proactive maintenance of systems, technical support, and guidance of client network and systems.
• Ability to work as part of a team to solve problems.
• Manages system back-up and recovery solutions.
• Perform troubleshooting analysis of desktop applications, servers, and network components.
• Monitors system performance and implement tuning as needed.
• Participates in developing and maintaining technical documentation associated with customer systems.
• Follow department procedures for successful incident management.
• Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices.
• Participate in on-call rotation as required.

Desktop Support Technician